You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order. NOTE: If you are going to have a different shipping and billing address please make sure that the shipping address is added with your credit card company as an 'Alternative shipping address.' That is to say, that you have authorized online companies to ship your orders to an address other than your billing address. For any orders that have a different billing and shipping address, our shipping department will call the credit card companies to verify the shipping address. If this step has not been completed, your order might be delayed until we can have this verified.
You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order.
Yes. To update credit card information, click on Account Info. Click on Credit Card Details button in the Account Info page. Select the card from the list and click on Update Credit Card button.
No. You cannot have more than one billing address. But you can change your billing address by editing it. This is typically the address where you receive your credit card statement and/or bank statement. It is also the authorized shipping address for your account.
Yes. You can specify as many shipping addresses as you want.
To add a shipping address, click on Account Info. The details of your account are displayed. Click on the Add New Shipping Address button to add a new shipping address. If you would like to add more shipping address, please make sure they are added with your credit card company, so that your order does not get delayed.
No. You cannot delete any address but you could change it by editing it.
To edit an address, click on Account Info. The details of your account are displayed. Click on the Edit button below the address that has to be changed.
We charge you for the shipping of your order only, and you have to pay the shipping carrier or customs brokerage for all the relevant customs/taxes/brokerage fees. Since we ship (from USA) to different regions in Canada, we are not able to estimate your customs and duties. The best way to get an accurate amount for these fees is to call UPS and tell them the price of the item that you want to buy as well as your postal code.
To cancel an order, Please contact our Customer Service Department. There is a ten percent cancellation fee for all orders.
As a registered customer, you become entitled to special discount schemes and promotional pricing offers. These schemes would become available to you not only on orders you place at our web store but also to orders through other channels.
No. If you already have an account with us, contact our Customer Service; they will give you your login name and password. You can login and then change your password.
Before you place an order with us, you must register with us online. We understand how valuable your time is and our registration has been designed to take up just a few minutes of your time. Once you have registered with us, you need not give your address and credit card details on future visits to our shop. This will save you the trouble of entering this information on every purchase you make from us.
Please refer to the section 'Payment Options' for further instructions.