CybertronPC.com - Customers' Testimonials

I have to compliment Cybertron on the professional staff. They certainly know the product and are quick to help in any way possible. The servers I recently had built for web hosting and game server hosting run great and can handle the largest games with ease. Thank you for the quality of service you have provided and I look forward to ordering more machines from you. Jason Capper CEO FW Gaming Servers

Thursday, July 26, 2007

WOW!!!! I don t know where to start in thanking Philip Harley in your tech support department. I bought a unit from Cybertron a few years back for my son, but in the process of time and a faulty mother board, the unit finally died. I contacted tech support and spoke with Philip. The unit was way out of warranty but he was more than helpful in solving my problem. He helped me to determined the problem was a motherboard issue. Cybertron was willing to repair the unit but rebuilding the system was my final choice. Philip Harley was very helpful with technical knowledge and advice. He helped me understand the systems and walk me through the process of rebuilding it. He was very patient and never one time caused me to feel that I was a bother to him, even though I contacted him several days for advice. He even helped me locate and pick the best components. This is outstanding service considering that the unit was way out of warranty, Cybertron had no reason to help me out. Philip could have been like every other department Support Engineer and told me I was on my own and there was nothing they could do. Thanks Cybertron, your tech support department is awesome. I have completely rebuilt my system and even though its not even in the same case I still call it my Cybertron PC. I just wish I could get some new stickers to put on it with your logo. I’m going to even add the Cybertron logo and contact information in the “Manufactured and supported by box” under the system properties. If I ever have to buy another gaming unit, you can bet it will be a Cybertron. Your company knows the key to not only get new customers but keep the old ones, that key is service. Philip is the kind of man I would want working for me if I were to ever run my own business. Take good care of him because he takes outstanding care of your money, your customers. One very happy man,

Paul
Thursday, January 18, 2007

HELLO, I JUST WANT TO LET EVERYONE KNOW THAT YOUR TECH SUPPORT IS JUST FANTASTIC! I RECEIVED MY HELP FROM PHIL AND HE WAS JUST GREAT. HE HELPED ME RESOLVE SOME ISSUES WITH MY CYBERTRON COMPUTER AND LET ME TELL YOU, HE WAS PATIENT AND VERY UNDERSTANDING. HE ANSWERED ALL MY QUESTIONS CORRECTLY AND HE MADE ME FEEL SO COMFORTABLE WITH TALKING TO HIM AND FIXING MY COMPUTER. I CAN T THANK HIM ENOUGH TO LET HIM KNOW HOW MUCH HE TRULY HELPED ME. THANK YOU PHIL!!!!

Yalandriea
Monday, October 30, 2006

Hi Jeremiah, I don t have Phil s e-mail or I d send this to him, too. Please pass it along for me! (and pass it on to your manager as well -- I want your employers to know you re doing a great job). Thank you both for excellent support and customer service this past week -- for efforts above and beyond the call of duty, and just general being-thereness. :) You guys are great. I thought you might like to know (Phil was along for some of this) that when I finally had a working copy of Windows XP I was able to go in and, using Partition Magic, reactivate the old WinXP drive so I could look at it and copy files to a safe place. Then when I went back and booted, it showed both Win XP partitions, the one I d just re-installed, and the original (the good one), and would boot off either. Win 98 was not showing, but I used the Boot Magic rescue disk (which I originally thought wouldn t work, but it did) to find the Win 98 drive and boot from it. Once I was back in Win 98 I reactivated Boot Magic and now everything works just the way it s supposed to. I am ecstatic. I am glad to have the XP SP2 disk as insurance in case I have another disaster, and even though we never needed the diagnostics CD, I have it now so am ready there as well. And I ve learned a few more invaluable lessons about this monster. :) So I m happy. (I shouldn t call it a monster -- I love my Cybertron -- but it s big, it s awesome -- yeah, it s a monster. :) ). Thanks again, guys. Take it easy, and hopefully I won t have to talk to you again for awhile (much as I enjoy it). Sincerely,

Marae Price
Tuesday, November 07, 2006

Thank you Cybertron PC Support!! After speaking with you yesterday evening my son a I were successful in formating his hard drive, reinstalling windows and setting a system restore point. I feel like an expert pc fixer now. Kind Regards,

Diana King
Tuesday, July 25, 2006

Well, finally, my machine is up and running! You ,however, have definitely restored my confidence in customer service. You certainly went above and beyond and I thank you very much. I told my husband that because of you, I would not hesitate to buy another Cybertron, not to mention that it has been a great machine. While I was hunting the business card of the guy that installed my second hard drive, I just happened to see one of those little CDs in the album that I keep my system software in. Guess what, it was the CD with drivers and utility software for the controller card. Yayyyyyy!!! Once I had it installed everything else took care of itself. Thanks again, I hope your day has been a great one!

Carole
Wednesday, June 07, 2006

I am a former employee of Greater Media Detroit s engineering department. We ordered numerous rack-mount servers for our stations and I had the honor of setting them up. I was very impressed with how easy it was to set them up. Since then I have fallen in love with your systems. I am still in contact with my former co-workers and they still talk about how reliable your computers are. Especially Chris Buckland...... Greater Media Detroit

Brian Scott
Saturday, January 14, 2006

I have received excellent service from Craig ext224, he has been exceptionally helpful helping me solve a problem with my new computer. Craig has gone out of his way to help me, I am very disabled and he has taken the time to understand and explain things to me he has also E-mailed me information I was unable to write down, this has been very helpful, thanks to his service any parts or components I need in the future I will certainly purchase from Cybertron. I will highly recommend your company.
Thank you

Michael Bashwinger
Tuesday, March 08, 2005

I have just finished speaking with Teck Support. I must say they did everything to troublshoot my system for me. I have not had a customer care experience like this in a while. They were patient, understanding and very knowledgable. It is great to know that there are still companies like Cybertron concerned with service and support of the customer.

Victor Nasser
Monday, September 27, 2004

Just wanted to let you know that I called into your help desk this morning with an issue on a brand new system. Jason, was the support Tech that helped me, and he did a great job. I ve been in this industry for over 20 years and even worked for Compaq as a field services manager, and I do believe that today s experience has to be rated among the top that I ve ever had. Please, pass on my Pat on the Back for Jason. This is the first system I ve purchased from your company. I m very pleased with the system, but more important I m very pleased with your tech support. Great customer relations skills are not always easy to find, especially in todays market. KUDO s to your team.

Les Taylor
Friday, September 03, 2004

I am writing this to thank CybertronPC for helping us in a small crisis, when no one else seemed to be able to. Our primary email server had failed, and we needed a new server for our corporate email immediately. We tried the big factory outlets and resellers, but none could provide us with the server configuration we needed at the price we wanted and in the time period we needed it. We had noticed Cybertron was a popular model, so we decided to call Cybertron directly. We were glad we did. Not only did they find us exactly what we needed, but they gave it to us at an unbelievable price and had it on our doorstep the following morning! There were no issues, no problems and no hidden costs. And the server was fast, sleek and cutting edge. Needless to say CybertronPC became our company standard platform, and is now the only firm we buy our server hardware from or recommend to our customers. Thanks Cybertron! Layer 9 Corporation

Chris Weber CEO
Wednesday, July 28, 2004

I just wanted to take a moment and thank all of you at Cybertron. I had been looking for a new system for quite sometime and found your website, I phoned the company many times with many questions and each time I was serviced in a manner that can only be termed as Stellar........I began talking with Emad one of your sales Reps and I knew this was were I would purchase my system, Everyone is very informative and helpful and when my system arrived in a just a few short days I was thrilled at the job you had done, I mean it was so easy to get the system up and running I didn t even need tech support ........I would and have recommended Cybertron to anyone looking for a new system or parts, Also Emad is a very nice guy and extremely educated on system components and such...........Again many thanks awesome job!!!!!!!!!!!!

Michael Strano
Thursday, July 22, 2004

My clients are very pleased with their Cybertron machines. The outstanding quality of your work reflects well on both your company and mine. Keep up the good work. Thanks again! Regards, CIO Sequent System

Lucas Gallagher
Thursday, May 27, 2004

My name is Julie Metzger and my boyfriend and I have owned three computers, a gateway, a dell and a cybertron. We have needed tech support alot and have made alot of calls for help. But I would have to say that you guys at Cybertron have the best tech support i have seen. My tech man was Jason and he was outstanding!!! we have spoken to some of your other people too and they were great. I must admit i was suprised at the help. I was glad to see that the support didnt end with the computer being purchased!!! nice to see a company that will follow through till the end and will keep great customers for life!!! Thanks again, Sincerely

Julie Metzger & Doug Morr
Wednesday, May 26, 2004

I just wanted to write in and let you know how great I think your desktop product is. It it fast, well built, with the latest gear, and great looking too. I researched a lot of other brands and places before I decided on the cybertron. You had the best price for the latest and greatest equipment. Not to mention your list of options is incredible. I will definitely be recommending you to everyone I know and consider you first on the list next time I go to buy a computer or any other computer equipment for that matter. Awesome product at a great price, keep it up! Also your shipping is AMAZING. I placed my special order on Sunday evening and you had it build and shipped right to my door by Wednesday afternoon. And I m in Alaska! A really, really satisfied customer,

Tyler Awad
Thursday, May 13, 2004

I would like to commend your tech support team for the friendly and helpful support they are giving me. (RMA 17478) I am 75 and have worked with computers for 20 yrs or so starting with the old Sinclair thru the commadore,win 3.1 etc. In the coarse of those 20 yrs I have probably dealt with tech support of every computer and hardware mfg. on the market.That support has varied from none to poor to totally incompetent. I believe I am well qualified to evaluate tech support. I say without a doubt ,the Cybertron tech support is the best I have had. The team is trully exceptional in the tech support world.!! I m glad I have a Cybertron computer! Keep up the good work . Many thanks, Colonel USArmy Special Forces (Green Beret) (ret) 26 yrs

Al Neely
Friday, May 07, 2004

Just a quick note to offer my gratitude and commendation for the work Mel put in on my unusual case. He was attentive and thorough without being condescending. He was patient and took a methodical approach to solving the problem. Mel made a good impression for Cybertron and deserves recognition for a job well done. Thanks.

John A. Hinz
Friday, April 16, 2004

I want to thank you for your help the virus scan worked! I dont know what I would do with out you! Thanks a Bunch

Hope Wagner
Friday, April 16, 2004

I encountered a problem with one of your computer products and tech support helped me locate the trouble. Once we isolated it to a defective power supply the person said he would have the RMA department call and give instructions on how to return it for rplacement. Jason from that department called within the hour and gave me all the information needed for the return. He also e-mailed me a UPS pre-paid mail label at my request. I am writing to inform you of the professional manner in which your people, especially Jason, dealt with me. Thanks for running such a good company.

Robert Kulina
Thursday, April 22, 2004

Dear Emad, Just a note of appreciation for the great service, excellent quality and price of your computers, and outstanding customer support. I ve had Cybertron build many units to suit the individual needs of my clients and students. Since they purchase on my reccomendation, it is very important to me they are satisfied. Aside from the fact late night calls, when something goes awry can be time consuming, my reputation is on the line. I ve been impressed and gratified in the few instances where problems arose. They were resolved in a very short time with total satisfaction. I defy anyone whoose delt with Gateway, Dell, Compaq, or any other company, to be able to say the same. Keep up the big company pricing and small company personal touch. It s a great combination that s hard to beat. Warmest regards,

Joseph C. Mastroianni
Thursday, April 22, 2004

Thank You, looking forward to doing business with you again! Thanks for the (GREAT DEALS)

Jody Maxwell
Wednesday, May 08, 2002

Just wanted to mention I got my computer from you, and it has been just great. I am using it now. The quality of the computer is excellent, the customer service was superb, and the shipping was quick. When it comes time for a new one in the next couple years, I will think of Cybertron. Thanks! Roswell, GA

Donna Schindler
Thursday, April 18, 2002

Dear Cybertron, I recently ordered a custom computer two weeks ago. I really liked the fact that Cybertron offered computer configurations that in-store and large direct computer retailers didn t offer. I ordered my computer on Monday and received it on Friday at 10:00 AM. When I opened the box was surprised by the nice mid-tower case that had four five and a quarter bays and two front side USB ports. The system was made exactly as ordered. Everything on the system worked perfectly and I had no problem installing a couple of Linux distributions on the box. Cybertron customer service people are very friendly and helpful. Cybertron will be the only computer retailer that I will purchase from in the future. Sincerely,

Marland Dunn
Tuesday, November 12, 2002

Dear Cybertron- I am extremely happy with my new notebook. I am going to tell everyone. I own three Dells and wanted something new and different. I am so excited my notebooks sleek new look is trendy, and the unbelievable customer service from Amad! Thanks so much.....your wonderful

Wayne Wescott
Thursday, October 31, 2002

Just to let you know, buying this from you has been an exceptional experience. Great service on the order. Great sales service with my questions and I have no idea how your hardware support is, because I haven t needed it! This barebones went together easier than any fully built I ve set up - over 30 systems - from every major manufacturer. Good job.

Mike Calcaterra
Thursday, October 31, 2002

Thank you for building quality products. I have recommended you to family members numerous times.

John Wolf
Thursday, October 10, 2002

I just want to express my appreciation for the service I received from your company, and Shadi Marcos, who helped me order the proper computer items. He was very knowlegable and helpful in making suggestions to me. Your prices were very good and I will be back for more computer items in the future. The shipping carton was packed solidly and all necessary disks, paperwork, etc. were enclosed. I installed the drive, DDR, etc. and it s running perfectly. Thank you for a pleasant experience doing business with a company that puts out the added effort to please the customer. Thanx again, Mercedes, TX

Wayne Golden
Wednesday, May 22, 2002

I don t usually write testimonials praising good service, as good service should be the norm (although, seldom is), however the service I received from Sahdi Marcos deserves recognition.

A couple of days after ordering a custom AMD XP computer system (about which Mr. Marcos was very accommodating) I called back to request a different operating system. It turns out the system had already been built and was on the delivery truck to UPS. Shadi asked the driver to hold the shipment and bring it back for reconfiguration, The operating system was swapped out and the system reshipped within a day!

I was not charged for my imposition and all billing adjustments were correctly executed and included with the order. It is a pleasure to find a company where customer service has real meaning. The computer system is also exactly as advertised and fired up, right out of the box, with no problems.

I look forward to doing business with you again and will recommend CybertronPC to anyone looking for computers or components.

Dave Pratt
Wednesday, May 08, 2002

Thank you! No really, I mean it! I ve bought a lot of computer this-and-that over the years - invariably with the occasional items that had to be returned. Never have I received such high quality service though. Perhaps it s a bit strange for a returned item to be accompanied by a letter of praise, but I was just so impressed with your prices, customer service, and technical support that I couldn t pass up the opportunity to commend you.

I, the customer, am the most important part of your business. Most companies, however, develop a certain superiority complex which declares the business more significant than the customer. Counter productive, yes, I know. Nevertheless, this is the mentality, whether implied or not, that comes across.

From the moment I made my first call to Cybertron International, I was sold. I was greeted with a caring voice that truly seemed interested in getting me what I wanted, not getting me to settle for what was available. Granted, I was given options, suggestions, and ideas, but I never felt pushed or that sting of a high-pressure sales person wanting to close the deal and move on to the next sucker. Instead, quite to the contrary, I was extended every courtesy and an atmosphere that screamed of whatever it takes.

So again, thank you. I will be doing business with you in the future.

John K Borneman
Tuesday, February 05, 2002

I wanted to thank your company. I work at a technical helpdesk and deal with computer service all day. I have purchased 5 computers in the last 6 years. I have never had the service that I received from your company. I received honest information and help. My order had some problems and I have a bad RAM chip but I could care less. The service more than makes up for and incovenience.

Your technical support people are wonderful to work with. They have helped me and have treated me with respect. They identified my technical level and worked with me at that level.

Your sales people are of great help in placing the order and in working on the order problem.

I have recommended your company to everyone I know and when I go to replace my wife s computer I will be ordering through you. I have recommended your company to every one I know and even on some of the message boards I frequently use.

Thank you again - A very satisfied customer

Chad Wolfe
Thursday, October 04, 2001

The new memory chip appears to be working. Thanks for all the tech. support ( easier than contacting Dell). I ll keep you guys in mind when adding more computers to my office. Thanks

Mark Gork
Friday, March 01, 2002

I have had my Model# PCTBE2 computer for the better part of two weeks now and I wanted to let you folks know how pleased with your product and service. I am truly glad that through the ZD Net shopping guide.

You offered exactly what I wanted and at a very fair price. Rest assured that if any of my friends are in the market for new computers or updates I will attempt to steer them your way.

Thanks again, - A satisfied customer ....

Michael Jenkins
Tuesday, February 19, 2002

I was so impressed by the quality of the service as well as the speed of the delivery that I almost decided to keep the board... but after reading about it on the net, I decided that it s not the right one for my needs... but I m sure that I will be ordering from you again !!

SM
Tuesday, January 29, 2002

I would like to thank you for the support. Your company offers some of the best support that I know of as of now and great products. I hope to do more business with you in later years. Thank you

Mike McCarty
Friday, February 15, 2002

I just wanted to say that my Pentium 4 1.8 GHz is great and so powerful. It is more than I needed and the price is the best. I am telling all my friends and business associates about CybertronPC. Your customer service is the greatest and Emad should get the support man of the year award ( if any such award exists).

I do most of my shopping online and when you are dealing with a faceless company that is miles away from you, customer service is something that you must be concerned about. The PC, I bought from you online was problem free but I was using it for a high tech studio application and it kept crashing. I contacted my hardware manufacturer and he informed me that I had a VIA motherboard and needed an Intel motherboard for the work that I would be doing. I called customer service and they were aware of the problem before I could fully tell him which impressed me. He upgraded me and then made me aware of a more functional RAMBUSS for the apps that I would be small price increase. I had my new PC in 2 days and IT KICKS @$$.

Thanks guys.

Wm. D. Brown
Wednesday, February 20, 2002