Testimonials

  • I just wanted to take a moment and thank all of you at Cybertron. I had been looking for a new system for quite sometime and found your website, I phoned the company many times with many questions and each time I was serviced in a manner that can only be termed as Stellar...I began talking with Emad one of your sales Reps and I knew this was were I would purchase my system, Everyone is very informative and helpful and when my system arrived in a just a few short days I was thrilled at the job you had done, I mean it was so easy to get the system up and running I didn't even need tech support...I would and have recommended Cybertron to anyone looking for a new system or parts, Also Emad is a very nice guy and extremely educated on system components and such....Again many thanks awesome job!!!!!!!!!!!!
    -Michael Strano
  • Just to let you know, buying this from you has been an exceptional experience. Great service on the order. Great sales service with my questions and I have no idea how your hardware support is, because I haven't needed it! This barebones went together easier than any fully built I've set up - over 30 systems - from every major manufacturer. Good job.
    -Mike Calcaterra
  • I want to thank you for your help the virus scan worked! I don't know what I would do without you! Thanks a Bunch
    -Hope Wagner
  • The new memory chip appears to be working. Thanks for all the tech. support (easier than contacting Dell). I'll keep you guys in mind when adding more computers to my office. Thanks
    -Mark Gork
  • I encountered a problem with one of your computer products and tech support helped me locate the trouble. Once we isolated it to a defective power supply the person said he would have the RMA department call and give instructions on how to return it for rplacement. Jason from that department called within the hour and gave me all the information needed for the return. He also e-mailed me a UPS pre-paid mail label at my request. I am writing to inform you of the professional manner in which your people, especially Jason, dealt with me. Thanks for running such a good company.
    -Robert Kulina
  • I would like to commend your tech support team for the friendly and helpful support they are giving me. I am 75 and have worked with computers for 20 yrs or so starting with the old Sinclair thru the commadore,win 3.1 etc. In the coarse of those 20 yrs I have probably dealt with tech support of every computer and hardware mfg. on the market.That support has varied from none to poor to totally incompetent. I believe I am well qualified to evaluate tech support. I say without a doubt ,the Cybertron tech support is the best I have had. The team is trully exceptional in the tech support world.!! I'm glad I have a Cybertron computer! Keep up the good work. Many thanks
    -Al Neely
    Colonel USArmy Special Forces
    (Green Beret) (ret) 26 yrs
  • I just want to let all the folks at the tech support know that you are doing a fantastic job. You are always courteous and go the extra mile to help. I have never seen this level of service in any company before and I will highly recommend Cybertron computers to everyone that is interested in the purchase of a new computer. I have the Vortex I purchased May of 2008 and am more than satisfied with it. Thank all of you
    -Thomas Fuls
  • WOW!!!! I don't know where to start in thanking Philip Harley in your tech support department. I bought a unit from Cybertron a few years back for my son, but in the process of time and a faulty mother board, the unit finally died. I contacted tech support and spoke with Philip. The unit was way out of warranty but he was more than helpful in solving my problem. He helped me to determined the problem was a motherboard issue. Cybertron was willing to repair the unit but rebuilding the system was my final choice. Philip Harley was very helpful with technical knowledge and advice. He helped me understand the systems and walk me through the process of rebuilding it. He was very patient and never one time caused me to feel that I was a bother to him, even though I contacted him several days for advice. He even helped me locate and pick the best components. This is outstanding service considering that the unit was way out of warranty, Cybertron had no reason to help me out. Philip could have been like every other department Support Engineer and told me I was on my own and there was nothing they could do. Thanks Cybertron, your tech support department is awesome. I have completely rebuilt my system and even though its not even in the same case I still call it my Cybertron PC. I just wish I could get some new stickers to put on it with your logo. I'm going to even add the Cybertron logo and contact information in the "Manufactured and supported by box" under the system properties. If I ever have to buy another gaming unit, you can bet it will be a Cybertron. Your company knows the key to not only get new customers but keep the old ones, that key is service. Philip is the kind of man I would want working for me if I were to ever run my own business. Take good care of him because he takes outstanding care of your money, your customers. One very happy man
    -Paul

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