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Testimonials

  • I wanted to thank your company. I work at a technical helpdesk and deal with computer service all day. I have purchased 5 computers in the last 6 years. I have never had the service that I received from your company. I received honest information and help. My order had some problems and I have a bad RAM chip but I could care less. The service more than makes up for and incovenience

    Your technical support people are wonderful to work with. They have helped me and have treated me with respect. They identified my technical level and worked with me at that level.

    Your sales people are of great help in placing the order and in working on the order problem.

    I have recommended your company to everyone I know and when I go to replace my wife's computer I will be ordering through you. I have recommended your company to every one I know and even on some of the message boards I frequently use.

    Thank you again - A very satisfied customer
    -Chad Wolfe
  • I don't usually write testimonials praising good service, as good service should be the norm (although, seldom is), however the service I received from Sahdi Marcos deserves recognition.

    A couple of days after ordering a custom AMD XP computer system (about which Mr. Marcos was very accommodating) I called back to request a different operating system. It turns out the system had already been built and was on the delivery truck to UPS. Shadi asked the driver to hold the shipment and bring it back for reconfiguration, The operating system was swapped out and the system reshipped within a day!

    I was not charged for my imposition and all billing adjustments were correctly executed and included with the order. It is a pleasure to find a company where customer service has real meaning. The computer system is also exactly as advertised and fired up, right out of the box, with no problems.

    I look forward to doing business with you again and will recommend CybertronPC to anyone looking for computers or components.
    -Dave Pratt
  • Dear Emad, Just a note of appreciation for the great service, excellent quality and price of your computers, and outstanding customer support. I've had Cybertron build many units to suit the individual needs of my clients and students. Since they purchase on my reccomendation, it is very important to me they are satisfied. Aside from the fact late night calls, when something goes awry can be time consuming, my reputation is on the line. I've been impressed and gratified in the few instances where problems arose. They were resolved in a very short time with total satisfaction. I defy anyone whoose delt with Gateway, Dell, Compaq, or any other company, to be able to say the same. Keep up the big company pricing and small company personal touch. It's a great combination that's hard to beat. Warmest regards,
    -Joseph C. Mastroianni
  • I just wanted to write in and let you know how great I think your desktop product is. It it fast, well built, with the latest gear, and great looking too. I researched a lot of other brands and places before I decided on the cybertron. You had the best price for the latest and greatest equipment. Not to mention your list of options is incredible. I will definitely be recommending you to everyone I know and consider you first on the list next time I go to buy a computer or any other computer equipment for that matter. Awesome product at a great price, keep it up! Also your shipping is AMAZING. I placed my special order on Sunday evening and you had it build and shipped right to my door by Wednesday afternoon. And I'm in Alaska! A really, really satisfied customer,
    -Tyler Awad
  • Terry and I just want to thank the tech support at Cybertron PC for your help in dealing with our issue. As per Jake's suggestion to use pfSense, our motherboard LAN compatibility issues seem to be behind us. However I want to relay along that neither Terry nor I have ever seen such a knowledgeable, competent and courteous tech support staff that was willing to go so far out of their way as yours. It was a unique experience and we were both impressed so much that in the future we plan to buy any further PCs we possibly can from you as a result. Thank you again.
    -Kevin Christensen
    Associate Engineer Integrated Location Solutions, LLC.
  • Hey Dick, Just a heads up on the server install. Package arrived in great condition and the machine in perfect condition. No flaws, nothing strange, just how I like it. Curious; the rack cabinets have not changed much over the past 3-4 years. I know the Mobo is new with all the other components, have the power supplies changed much as they look similar as well? So far so good. Again, what type of support do you offer? Do you have a list of tech needs or support issues you cover? Thanks again. You can be sure I will look to you in the future for the real deal and real equipment. All the best,
    -Peter Riss
  • My name is Julie Metzger and my boyfriend and I have owned three computers, a gateway, a dell and a cybertron. We have needed tech support alot and have made alot of calls for help. But I would have to say that you guys at Cybertron have the best tech support i have seen. My tech man was Jason and he was outstanding!!! we have spoken to some of your other people too and they were great. I must admit i was suprised at the help. I was glad to see that the support didn't end with the computer being purchased!!! nice to see a company that will follow through till the end and will keep great customers for life!!! Thanks again, Sincerely
    -Julie Metzger & Doug Morr
  • I apologize for not replying to the Email sooner. I'd like to say that technical support is terrific. I d also like to ask if there are any other drivers needed other than the soundcard driver and the on-board LAN? I've noticed that the other On-board drivers are for 32-bit. What does that mean? Should I use them also? I have Windows XP, that's all I know.
    -Robert

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