Testimonials

  • I have just finished speaking with Teck Support. I must say they did everything to troublshoot my system for me. I have not had a customer care experience like this in a while. They were patient, understanding and very knowledgable. It is great to know that there are still companies like Cybertron concerned with service and support of the customer.
    -Victor Nasser
  • So I spent weeks trying to find a capable build company to order 2 high end gaming systems. Some days I felt fried after hours of internet surfing and phone conversations. I went through the wasteland of IbuyPower and CyberPower and distributors like Tiger and Newegg some I could hardly understand and all with no commitment to in stock components availability or delivery time to get the systems. Dell which would not build the system I wanted was like speaking to a robot speaking from a script and stated long lead times. I searched and searched but could not find the quality, care and build I wanted. Finally I found Cybertron, hallelujah! I spoke with Dick Graham in Sales who cared about my hard earned dollars being spent, gave me instant information on what components were in stock and gave me target date for delivery that was reasonable and get this….a commitment. He stayed with me throughout build with updates….Came through on every commitment, met the delivery date and answered all and any buyer questions I needed around additional capacity and system specs. A BIG thanks to Dick! On receiving the systems a few cables shook loose but tech Support (Will and James) were immediately available, ready and willing to take all the time necessary to get resolution and an answer any questions. And Oh my God an understandable, intelligent American voice! I have 20 years+ in the IT arena and it was so nice to talk to someone that I was not telling them their job or technical knowledge. All the support you could ever need with the assurance that Cybertron is there if any concerns arise in the future. If any feedback I wish support can be available on the weekends in case problems arise. All in all I finally felt like the hard earned money spent was worth the quality given, genuine interest in my need and care from both sales and service support given. Keep it UP Cybertron!!! You have a lifetime PC customer Here! Thanks, Don
    -Don Lorenzetti
  • I received the new system and after installing all the software everything is up and running. Thanks for another good system and yes you can put this in your comments page for other shoppers to read.
    -Charles Pohl
  • My name is Julie Metzger and my boyfriend and I have owned three computers, a gateway, a dell and a cybertron. We have needed tech support alot and have made alot of calls for help. But I would have to say that you guys at Cybertron have the best tech support i have seen. My tech man was Jason and he was outstanding!!! we have spoken to some of your other people too and they were great. I must admit i was suprised at the help. I was glad to see that the support didn't end with the computer being purchased!!! nice to see a company that will follow through till the end and will keep great customers for life!!! Thanks again, Sincerely
    -Julie Metzger & Doug Morr
  • Thank you Cybertron for building me an awesome computer. I am blown away at how fast this system is. The computer booted up perfectly and everything that I had set up on my old computer worked. I want to say thanks to James for helping me out when I called tech support. He answered my questions and didn't answer me like I was an idiot. And to top it off he was an American and spoke ENGLISH. I want to say to those of you who are looking for a quality build and affordable then look no further than here because this company is the real deal. This computer by far is the best one I have purchased. I will never buy from the big boys again. P.S. I hope to get a computer game to see what this bad boy will do!
    -Joseph Knoeferl
  • I wanted to thank your company. I work at a technical helpdesk and deal with computer service all day. I have purchased 5 computers in the last 6 years. I have never had the service that I received from your company. I received honest information and help. My order had some problems and I have a bad RAM chip but I could care less. The service more than makes up for and incovenience

    Your technical support people are wonderful to work with. They have helped me and have treated me with respect. They identified my technical level and worked with me at that level.

    Your sales people are of great help in placing the order and in working on the order problem.

    I have recommended your company to everyone I know and when I go to replace my wife's computer I will be ordering through you. I have recommended your company to every one I know and even on some of the message boards I frequently use.

    Thank you again - A very satisfied customer
    -Chad Wolfe
  • Just to let you know, buying this from you has been an exceptional experience. Great service on the order. Great sales service with my questions and I have no idea how your hardware support is, because I haven't needed it! This barebones went together easier than any fully built I've set up - over 30 systems - from every major manufacturer. Good job.
    -Mike Calcaterra
  • I just want to express my appreciation for the service I received from your company, and Shadi Marcos, who helped me order the proper computer items. He was very knowlegable and helpful in making suggestions to me. Your prices were very good and I will be back for more computer items in the future. The shipping carton was packed solidly and all necessary disks, paperwork, etc. were enclosed. I installed the drive, DDR, etc. and it's running perfectly. Thank you for a pleasant experience doing business with a company that puts out the added effort to please the customer. Thanx again, Mercedes, TX
    -Wayne Golden

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